Sears at 3000 West Deyoung Street #500, Marion, Illinois.

POOREST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE!!!!! I tried to EXCHANGE, not return, EXCHANGE some items we received as a gift this past week and was told I could not even exchange these items because it was past the 30 day return policy. Mind you, the 30 days was up TWO days ago!!!! So even though I didn't purchase these items and could not have returned them any sooner than now, I am now stuck with these items and the person that bought them just wasted $75 on stuff we cannot use! Most ridiculous thing I have ever experienced. I work in customer service and DO NOT treat my customers the way I have been treated today!! I will NEVER shop at Sears again and I will tell everyone I know to quit shopping there as well!!! We will go to another company that appreciates our business and does whatever they can to accommodate us!!!